Finding the right Disability Employment Services (DES) provider can make a significant difference in achieving meaningful, long-term employment if you’re living with a disability. With many services available, the process can feel overwhelming—but knowing what to look for can help you make a confident, informed choice.
Personalised and Holistic Support
One of the most important things to consider is whether the service offers personalised support. A good DES provider takes time to understand your specific needs, goals, skills, and challenges.
They should offer tailored job plans, not generic advice. Look for providers who support you before, during, and after you’re employed—not just until you find a job. Holistic support also includes career counseling, resume building, skill training, and workplace adjustment assistance to help you thrive long-term.
Clear Communication and Accessibility
Communication is key. The best DES providers are easy to reach, responsive, and open to discussing your concerns. Whether you prefer in-person meetings, phone calls, or emails, your provider should adapt to your communication style. Additionally, they should be transparent about the disability employment services they offer, your responsibilities, and how they’ll help you reach your goals. Accessibility is also essential—look for providers with office locations that are easy for you to reach and staff members who understand your communication needs.
Experience and Specialisation
Choose a provider with a solid track record and experience helping people with your specific type of disability.
Some services specialise in working with individuals who have physical disabilities, intellectual disabilities, mental health conditions, or autism. Ask about their history, training, and how they’ve helped people in similar circumstances succeed. A provider that understands your challenges and strengths will be better equipped to support your journey into employment.
Strong Employer Networks
One sign of a reliable DES provider is the quality of their connections with employers. A provider with strong industry links can help you find real, meaningful work that matches your skills and aspirations—not just short-term placements.
They should also assist with job matching, interview preparation, and introductions to businesses that are open and supportive of inclusive hiring practices. Don’t be afraid to ask about their success stories and partnerships.
Post-Placement Support
Support doesn’t end once you land a job. A good DES provider will continue to offer post-placement services, including check-ins, workplace adjustments, and ongoing mentoring. This helps ensure that your new role is sustainable and that any challenges can be addressed early. Ask how long they provide follow-up support and what that looks like in practice.
Transparency and Flexibility
You have the right to know how the process works. Choose a provider that is transparent about their service offerings, outcomes, and your rights. They should be honest about what they can provide and flexible enough to change your plan as your needs evolve.
Remember, you can change providers if you feel your current one isn’t the right fit. A trial period or initial consultation can also help you assess whether the provider aligns with your expectations.
Supportive Values and Environment
Finally, the provider’s values should align with your own. Look for one that treats you with respect, dignity, and empathy. When you visit their office or speak to their staff, pay attention to how you’re treated. You should feel heard, understood, and supported. A positive, inclusive atmosphere can make a big difference in your confidence and motivation.
